Do any other Qwest customers get the phantom half-ring between midnight and 1 a.m.? We have had this problem here at Lake Herman for several years. Last night, we were up late chatting when our phone gave one crisp half-ring. No further ring, no one on the line, just a single truncated ring, happening on our old phone and new phone alike.
Now the sound of a phone ringing in the middle of the night is fraught with doom. A midnight call means either disaster or prankster; either way, we are conditioned to respond with a surge of fight-or-flee adrenaline.
In our case, we've learned our choice is to fight or flee Qwest. We have called numerous times to ask them to fix the problem. The closest thing to a logical explanation Qwest's operators have offered is that the half-ring is a side effect of the scheduled line tests they automatically conduct in the middle of the night to make sure our phone is working. Evidently the voltage the phone company uses is enough to set off the ringer.
We've asked Qwest to fix it. Their reps have told us they'd fix it. They never have. I've told the Qwest rep they are welcome to not check whether our phone is working, vowing that, really, if our phone isn't working, we'll run over to the neighbors' and let Qwest know we have a problem... in the morning.
We found this noise particularly exasperating when our Divine Miss K was a little baby learning to sleep through the night. Any little midnight noise could rouse her for a gloomy session of crying and rocking. Thank you, Qwest, for testing our parenting ability.
Our little one sleeps more soundly now (last night's thunderstorm didn't even rouse her!). Yet the phantom ring remains a mild annoyance. But even more annoying than the unwanted noise intruding on our house in the middle of the night is the runaround we get from Qwest "customer service" in the morning.
One more time, Qwest: our phone works. You don't need to test it. Hit the little button on your computer that will fix this problem.
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