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Tuesday, December 21, 2010

Qwest Fails to Fix Phantom Rings

Qwest CEO Edward A. MuellerYeah, Ed, I'm talking to you. If you're done destroying your employees' morale, fix my #*¢$!^& phone!
I thought we had this problem licked. Alas, no. Here's the e-mail I just sent to the good people at the South Dakota Public Utilities Commission, who have tried in good faith to get Qwest to stop ringing my phone after midnight:

Dear Public Utilities Commission:

I regret that I must trouble you again. However, Qwest has failed to fulfill its statement that the problem of the phantom rings on my phone had been addressed by a repair test at the beginning of November. Ten minutes ago, at about 12:26 a.m. our corded phone emitted yet another phantom half-ring.

The problem now is not so much the annoyance as Qwest's consistent failure, over multiple years, to fulfill a simple request to remove the annoyance. I will contact the Qwest technician spoke with me and left a number on November 4. If there is any attention you can direct toward this matter (again), I will appreciate said assistance. Thank you.

Cory Allen Heidelberger

Now, if anyone has the home phone number of Qwest CEO Edward A. Mueller, I'll be much obliged. The Muellers moved this summer, so don't send me the number their old multi-million-dollar country club mansion.

1 comment:

  1. Just another reason to drop the land line and get a cell phone! You do have options.


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